Claims
Make a claim
Claims are when a broker earns their keep. Tell us what happened as soon as you can, and we will handle the insurer for you from start to settlement.
In an emergency
- 1Make sure everyone is safe and get medical help first.
- 2Report theft, hijacking, break-ins and road accidents to the police and keep the case number.
- 3Take reasonable steps to stop further damage, such as covering a broken window.
- 4Do not admit liability or agree to pay anyone.
How it works
From your first call to settlement
01
Tell us straight away
Call or email us with your name, policy and a short description. Most policies set a time limit for reporting claims.
02
Gather the documents
We tell you exactly what the insurer needs. The list below covers the usual items.
03
We lodge the claim
We complete the claim form with you, submit it, and arrange an assessor if one is needed.
04
We follow it through
We chase the insurer, answer their questions, and check the settlement is right before you accept it.
Be ready
What to have ready
- Your policy number, if you have it
- The date, time and place of the incident
- A description of what happened
- Photos of the damage
- The police case number, for theft, hijacking, break-ins and accidents
- Repair quotes, invoices or proof of ownership for items lost or damaged
- Details of anyone else involved and any witnesses
Questions
Claims questions
No need. We are your broker, so contact us and we deal with the insurer for you. If you have already spoken to them, just let us know.
Simple claims are often settled within a few weeks once the insurer has all the documents. Larger or disputed claims take longer. We keep you updated throughout.
Talk to us before you accept the decision. We review the policy wording and challenge the insurer where the decision is not fair.
Need to claim? Call us first.
We deal with the insurer for you, so you are not left handling forms and follow-ups alone.